The minimum PC configuration includes:
In addition to generating a completed application form, this website also creates a barcode that is placed at the top of the generated passport application form. This barcode contains the information gathered from the web page, and is later used to easily read in and process the information on your application. For the barcode to be generated correctly, all required fields must be completed at the time the form is submitted for creation.
This message displays because you do not have Adobe Reader installed.
Perform the following options until the problem is solved:
Retrieve a new version of the page with every visit by clearing the browser cache and configuring the browser cache settings. Due to the variety of web browsers, we recommend that you visit the website of the manufacturer of your web browser and follow the steps for clearing and configuring the cache setting in your web browser. If you feel uneasy about changing the settings in your web browser or do not wish to change the settings, one quick fix for this problem that works in most cases is to simply shut your computer off and start it again. Please do not just "restart" your computer, but shut it down completely and turn it back on. Also, ensure that you meet the minimum PC requirements to submit your Passport application online.
We have found that recent security updates to several operating systems and web browsers may be causing this problem. We recommend you visit http://www.adobe.com, search for Support Knowledgebase document 32833, "PDF pages don't appear in web browser window." This knowledgebase document contains several solutions and links to related documents.
Failure to provide information requested on the form, including your social security number, may result in significant processing delays and/or the denial of your application.
Section 6039E of the Internal Revenue Code (26 U.S.C. 6039E) requires you to provide your Social Security Number (SSN), if you have one, when you apply for a U.S. passport or renewal of a U.S. passport. If you have not been issued a SSN, enter zeros in the part of the form. Contact the Social Security Administration for more information on how to apply for a Number. If you are residing abroad, you must also provide the name of the foreign country in which you are residing. The U.S. Department of State must provide your SSN and foreign residence information to the Department of Treasury. If you fail to provide the information, you are subject to a $500 penalty enforced by the IRS. All questions on this matter should be directed to the nearest IRS office.
Adjust the security settings in your web browser. Due to the variety of web browsers, we recommend that you visit the website of the manufacturer of your web browser and follow their steps for configuring the security setting in your web browser.
Our website is very secure. We use 128 bit SSL encryption to secure all traffic to and from the web server. This is the industry standard for ensuring a high level of security when transmitting sensitive information over the internet. The website also receives its SSL certificate from VeriSign, the industry leader in providing SSL certificates. The lock icon at the bottom of the screen and the "https:\\" address are other indications that the site is secure.
Yes, you still need to fill out those sections. These sections are not for minors only.
Ensure that you meet the minimum PC requirements to submit your Passport application online.
The website does not save any information the user enters on the screen. The information is discarded immediately after the PDF document is generated and/or the browser is closed.
Ensure that there are no spaces left in the field. Highlight everything in the field and hit the Delete button.
Please call the National Passport Information Center, toll-free, at 1-877-487-2778, from 7:00 a.m. to midnight, Eastern Time, Monday through Friday, except federal holidays, to speak with one of our Customer Service Representatives or email your questions or concerns to https://travel.state.gov/content/passports/en/contact-us.html.
You can download and print out a blank form from:
International zip codes may include spaces or dashes when entered into the field.